Tortoise Package & Tortoise Delivery

We use High Flyers UK animal couriers as our delivery service –

https://www.highflyersukcouriers.com/contact-us

PLEASE NOTE – WE DO NOT TAKE ORDERS FROM OUTSIDE OF MAINLAND UK AND WE DO NOT DELIVER TORTOISE ORDERS TO NORTHERN IRELAND, ISLES OR ISLANDS.

To enable us to book the animal courier for delivery within the same week, we need to have received your order and have confirmation of your preferred delivery date before 8pm on a Sunday. You can leave a date request on the customer notes section when placing your order. Please order in plenty of time as there are a limited number of delivery slots and ordering at the last minute doesn’t guarantee delivery within the same week.

PLEASE BE AWARE THAT WE DO NOT AUTOMATICALLY BOOK THE NEXT AVAILABLE ANIMAL COURIER DELIVERY DATE, WE REQUIRE PRIOR AUTHORISATION FROM YOU REGARDING THE DELIVERY DATE BEFORE ANY BOOKINGS ARE MADE.

On receiving your order, we will email to confirm receipt and also to confirm your preferred delivery date etc. All locations in England, Wales and Scotland are delivered on a Thursday.

 

The animal courier delivery dates for December 2024 are as follows ….

England, Wales and lower Scotland (DD8 Dundee or below) –

– Thursday 21st November

– Thursday 28th November

– Thursday 5th December

– Thursday 12th December

– Thursday 19th December

Higher Scotland (Aberdeen, Inverness) –

– Thursday 12th December only

Please note, we need to receive your order and have confirmation of your preferred delivery date by the Monday lunch time to be able to book the animal courier delivery slot for delivery within the same week. Deliveries can also be delayed for a future date if preferred.

Animal courier deliveries will resume on Thursday 9th January 2025 after the festive break.

Scotland Deliveries

The animal couriers are able to deliver up to central Aberdeen and Inverness which will be a Thursday delivery and around every 4 – 5 weeks, please contact us for the next available run. Delivery locations up to DD8 will be made on a weekly basis, deliveries north of this will be around every 4 – 5 weeks.

SOME REMOTE LOCATIONS IN SCOTLAND (AB, IV, PA, PH, HIGHLANDS etc) MAY NOT BE ABLE TO RECEIVE DELIVERIES DIRECTLY TO A HOME ADDRESS BUT ARRANGEMENTS CAN BE MADE TO MEET THE DRIVER AT AN AGREED LOCATION. PLEASE CONTACT US BEFORE PLACING YOUR ORDER.

Transportation of tortoises will be via a transport safe livestock box with sufficient air holes and adequate substrate to keep them comfortable and calm at all times. During the cooler months your tortoise will be sent with a travel heat pouch to ensure the temperature stays at a comfortable level.

Delivery Costs

All orders containing a tortoise will be delivered by the animal couriers only, we do not deliver the tortoises ourselves. The delivery charge payment must be paid in full before delivery.

England and Wales is charged at £60.

Scotland is charged at £65.

PLEASE NOTE – COLLECTION OR VIEWING OF TORTOISES AND / OR PRODUCTS IS STRICTLY VIA A PRE-ARRANGED APPOINTMENT ONLY. 

Simply give us a call, send us an email or use our contact page to get in touch and we will arrange a day and time that is convenient for you.

Deposits for reserving items can be paid via bank transfer using your name as the reference (please contact us first for confirmation of product availability).

Bank details

Bank: Barclays Bank Plc
Account name: The Tortoise Den Limited
Sort Code: 20-51-08
Account No: 03064603

Product Delivery

Free delivery on all orders of £35 and over (Not including Indoor Housing, Outdoor housing, Tortoise Packages or Tortoises)

Orders of £34.99 and under will incur a £4.95 postage and packaging charge. (Heating and Lighting, Food and Supplements, Bowls and Hides etc)

All Indoor Housing (without a tortoise), Outdoor Housing and bulk Substrates will be subject to a £10.95 postage and packaging charge due to their large size and weight.

PLEASE NOTE – WE DO NOT TAKE ORDERS FROM OUTSIDE OF THE UK AND WE DO NOT DELIVER PRODUCT ORDERS TO NORTHERN IRELAND, ISLES OR ISLANDS.

Items are delivered via APC, DPD, Hermes, TNT or Royal Mail/Parcel Force however we may also use other professional courier delivery services to ensure that all products are delivered in a timely manner to you, the customer. Please allow up to 3 working days for goods to arrive.

* Product orders placed from Monday up to 1pm on Thursday will be despatched for next day delivery wherever possible. Orders place after 1pm on Friday will be despatched on Monday for next day delivery wherever possible.

We aim to despatch items that are ‘in stock’ within 2 working days from the purchase being completed and full payment received. Items that are ‘out of stock’ may take longer. If an item is ‘out of stock’ and no longer available to us within a reasonable timeframe, we will offer you an alternative item of a similar price and nature with no obligation to accept or a full refund if you prefer.

All items/products will be in a new, unused condition and appropriately packaged for safe transport. All delicate items such as bulbs and other lighting products will be checked before packaging to ensure that they are in full working order and suitable for sale. Orders received must be checked upon delivery. If there are any discrepancies with your order, this must be reported to us within 7 working days of receipt of goods.

Expert advice on
Tortoise Care

We can provide you with the best, impartial care advise so to ensure you can create and provide the very environment for pet tortoises in your home.

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07756 878 271 info@tortoise-den.co.uk emma@tortoise-den.co.uk

The Tortoise Den
Model Cottage Farm
Shropshire, SY13

VISITS AND COLLECTIONS STRICTLY
VIA A PRE-ARRANGED APPOINTMENT ONLY

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